English

FAQs

1. How about the package? Is it safe during the delivery?

All machine is packed by standard strong wooden carton with foam inside.

2. What is the delivery way? How many days will the machine?

We will ship the machine by DHL, Fedex, UPS, etc (Door to Door Service), around 5 days to arrive.Or by Air to your airport (Door to Airport Service), around 3 days to arrive. Or by Sea to the Seaport, Minimum CBM requirement: 1 CBM, around 30days to arrive.

3. Do you provide the Warranty? How about the after sales service?

1 year warranty free for spare parts, Whole life technical support.
We have professional after sales team, if any question, assistant videos are also provided in after-sale service.

4. Is this machine easy to use? If I have no experience,  can i also operate it well?Do you provide the user manual and operating videos to support us?

Yes, our machine is designed to use easy, Normally it will take you 2-3 hours to learn how to operate, if you are a technician, it will much faster to learn.We will provide the English user manual for free, and the operation video is available.

5. If we come to your factory, will you provide the free training?

Yes, warmly welcome you to visit our factory, we will arrange the free training for you.

6. What is the payment way?

We accept the payment terms: Bank transfer, WesterUnion, Moneygram, Paypal, etc.

If any question, you can send INQUIRY, or CHAT us, we will be glad to service you!

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